Booking & Cancellations Policy
At Santosha Flows Yoga, I understand that life can be unpredictable - especially in mum-life mode! To keep things flowing smoothly for everyone, please take a moment to read through the booking and cancellation policies for both group classes and 1:1 sessions.
Group Classes
Booking
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Pre-booking is essential as class spaces are limited to keep sessions intimate and supportive.
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You can book your spot via the booking page / website / app.
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Bookings close 30 minutes before the class start time.
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Cancellations
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Life happens! You can cancel or reschedule your class up to 3 hours before the start time.
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Cancellations made within 3 hours are non-refundable and cannot be transferred.
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Missed classes or no-shows are non-refundable.
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Membership Holders
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Unlimited members are still required to book in advance and are subject to the same cancellation window.
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Consistent no-shows or late cancellations may affect membership access (to be fair to all yogis).
1:1 Sessions
Booking
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All 1:1 sessions must be booked in advance directly with Chantelle, through email
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Once booked, you'll receive a confirmation email and intake form (if applicable).
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Cancellations & Rescheduling
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You may cancel or reschedule your session up to 24 hours in advance with no charge.
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Cancellations made within 24 hours are non-refundable and will be charged in full.
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if you're running late, please let me know - I'll do my best to accommodate, but the session will still end at the scheduled time.
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Why These Policies Matter
These boundaries help me keep classes and sessions running smoothly, respect other clients' time, and honour the energy that goes into each offering. Thank you for understanding and for showing up for your practice.
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If you have any questions or exceptional circumstances, don't hesitate to reach out - I'm always here to help.
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With gratitude,
Chantelle
